Brand Events is available on the Partner Dashboard. It lets you search for platform activity across all your customer businesses at once. Brand Events is useful for auditing purposes as it shows which business the event relates to, what happened, and when it occurred.
NB: Brand Events is available to partner admins and brand admins only. Business-level users cannot access this page. You can only see events for businesses within your own brand, and events from other brands are not visible.
To access it:
- Click Brands.
- Click on your brand name.
- Click Brand Events on the left-hand side menu.
There are a number of filters you can use to search. The fields include:
- Event type: Select from a list to narrow results by the type of activity. Listed in alphabetical order.
- Business: Narrow results to a specific customer business within your brand.
- Date: Set a From and To date to filter by a specific period. The maximum date range is one month.
To run a search:
- Set a date range, plus at least one other filter (either an event type or a business). The Search button becomes active once these minimum filters are in place.
- Click the Search button to view the results.
- You can also click the Export button to download the results as an Excel (.xlsx) file. The Export button follows the same rule as Search, and a date range must be set before it activates.
The downloaded file includes a full record of each event, including the user who made the change and the exact date and time it occurred. This is particularly useful for audit trails where you need to confirm who took a specific action and when.
Common use scenarios
1. Monitor activity across all your customer businesses
If you want to check what has been happening across your brand recently. For example, to see which businesses have had pay run activity, use the date filter combined with an event type to get a high-level view of activity across all your customers.
2. Check which business had a recent change
If you know a certain type of event occurred recently but are not sure which business it was in, filter by event type and date range. The results will show you the relevant business alongside the event details so you can follow up directly.
3. Narrow down to a specific business
If your initial search returns a large number of results, add the Business filter to focus on a single customer. This is useful when investigating a specific business activity without scrolling through results from your entire brand.