The 'User account management page' within the partner dashboard allows partner/brand users to unlock user accounts (e.g. an employee within a company) who have been locked out due to entering their password incorrectly. Users locked by administrators during a security incident will be logged out of both web and Swag sessions and will be unable to log in until their account is unlocked.
This only applies to user accounts that you have access to within your partner/brand level access.
- Name;
- Email Address;
- 2FA status: This will be green 2FA symbol if they have satisfied their 2FA requirements or red if they haven't satisfied their 2FA requirements;
- The brand the user is linked to ;
- The account status;
- Action
In order to unlock the account, simply click the green padlock icon. The system will confirm the user account has been unlocked, and it will be removed from the list:
NB: A user can only unlock user login accounts that are linked to their partner and/or brand accounts.