Partners can deactivate inactive businesses through the Partner Dashboard. Inactive businesses are defined as: Organisations created more than 14 months ago and with no pay run in over 14 months.
If you would like to deactivate inactive client accounts and the associated data, please follow the below instructions:
Please not that archiving and deactivation cannot be undone once completed.
- Log in to the Partner Dashboard.
- Click the Home icon to go to the Business Maintenance page. Inactive businesses will have an archive icon on the right hand side.
- Click the Archive icon.
- Click Download employee data, if you need a record of employee data for this business.
- Click Deactivate business.
- Confirm the deactivation by typing "continue" in the text field.
- Click the Deactivate button.