Partner Dashboard - Register Sender ID

Businesses using a custom SMS sender name (the name that appears instead of a phone number on payroll text messages) are now required to register that name with official documentation. Partners and brand admins who use a custom sender name — anything other than the standard Employment Hero names like "PAYROLL" or "EHPayroll" — are at risk of having their SMS messages blocked if their sender name is not registered.

Both partner admins and brand admins will see a new "Sender Name Registration" section inside Brand Maintenance in the Partner Dashboard.

1. Go to the Partner Dashboard.
2. Under Brand Management, click Details.
3. Under Sender Name Registration, click the Register button.
   
4. The Register Sender Name pop-up will appear. Prepare the documents you will need:
   • Business proof - An up-to-date commercial registration extract.
   • Sender ID proof - Evidence connecting your brand to the requested sender ID.
   • ID verification - ID of company officer or ID of Authorised Representative and a signed Letter of Authorisation from the Company Officer.
5. In the Business Details section, enter the following:
   • Business name.
   • Trade name or DBA (optional)
   • Entity type.
   • Business registration number.
   • Business website URL.
   • Business contact phone number.
6. Click the Next button.
7. In the Business Address section, enter the following:
   • Business address street line 1.
   • Business address street line 2 (optional).
   • Business address city.
   • Business address province/state/subdivision.
   • Business address postal code.
8. Click the Next button.
   
9. Under Sender ID configuration and details:
   • Estimated monthly Sender IF traffic volume.
   • Is the Sender ID requested a brand or product of the company?
   • Description of the use of the Sender ID - You can write, "We will use the sender ID to send 2FA codes to users."
   • Sample SMS message - You can write, "Your verification code is 123456."
10. Click the Next button.
11. Under Proof of Sender ID, choose the proof you have on the right to use the Sender ID.
12. Click the Next button.
13. Under Authorized Representative Verification, enter the following:
    • Legal first name - Enter this exactly as it appears on your government-issued ID.
    • Legal last name - Enter this exactly as it appears on your government-issued ID.
    • Email.
    • Phone number (optional).
    • Are you listed as an Organization Officer on the company extract?
14. Click the Next button.
15. Under Document Requirements for Australia, upload your proof of business registration. Click the Choose File button, then choose the document you want to upload.
16. Click the Next button.
    
17. Under What Country is Your Government ID From, click the country dropdown to select the country you need.
18. Click the Next button.
19. Under Upload a Photo ID, choose one of the following:
    • Driver License.
    • National ID.
    • Keypass ID.
    • Passport.
    • Residency Permit.
20. Under Check Your Photo, review the uploaded ID and make sure everything is clear.
21. Click the Use this photo button to proceed. You can also retake the photo.
22. Under review and Submit, review all the details on the screen.
23. Once everything is correct, click the Submit Registration button.
24. You will see a confirmation that your registration has been submitted. Click the Finish button to close the window.

Once done, you can return to the Sender Name Registration section to see the status of your submission. It can be: Under Review, Approved, or Needs to be Resubmitted.