The article provides guidelines on using the pre-built Social, Community, Home Care and Disabled Services Industry (abbreviated to SCHADS) award package. For further information about this industry award, refer to Social Community, Home Care and Disability Services Industry Award.
Key updates
Select the current financial year tab to see award updates for the 2024/25 financial year, while all previous updates before this time you can find in the historical financial years tab.
14th
We have updated the Broken Shift rules to "Shift start: day of week", as this approach is more appropriate and applicable to a broader range of scenarios than the "Majority of shift". However, there are instances where this rule may not apply the correct Broken Shift Allowance due to system limitations.
Where employees have worked 2 or more broken shifts that begin on different days, the system would incorrectly apply 2 units of Broken Shift Allowance (1 unpaid break), resulting in an overpayment.
Manual intervention in the pay run is required to adjust to pay 1 unit of Broken Shift Allowance (2 unpaid breaks).
Per the example below, the employee did 2 shifts on Thursday and 1 shift on Friday, resulting in the Broken Shift Allowance (1 unpaid break) being paid on both Thursday and Friday. This needs to be adjusted so that only 1 unit of Broken Shift Allowance (for 2 unpaid breaks) is paid on Friday.
9th
As we continue to receive client's feedback and clarification from respective bodies, we have made the following updates:
- Clause 25.4(a) indicates employees are expected to be allowed a break of not less than 10 hours. As such, the rules have been set up with the intention to interpret shifts with less than 10 hours break as broken shifts, and the respective broken shifts allowances would apply.
- Clause 25.4(b) states where by agreement between the employee and the employer, the break between the end/start of a shift contiguous with a sleepover may not be less than eight hours.
- Rules can be customised to update the "Identify Broken Shift" rule to only interpret shifts with less than 8 hours break as broken shifts.
- Alternatively, a new work type/shift condition "No broken shift allowance" has been created to stop broken shift allowance from applying for ad-hoc situations. This option should be selected for the upcoming shift.
- Where the default configuration is that shifts are consolidated within 30 minutes of each other and treated as a single shift. Hence, broken shift allowance rules are updated to align with this and would identify shifts with unpaid breaks greater than 30 minutes.
1st
We have updated the award to reflect the Fair Work Commission's National Minimum Wage increase detailed in the Annual Wage Review 2023-24 decision and also includes updates to expense-related allowances. You can find more information on the Determinations here and here.
These changes come into effect from the first full pay period on or after the 1st July 2024. Please install these updates after you have finalised your last pay run before the first full pay period beginning on or after the 1st July 2024.
25th
We updated the award to clarify period overtime rules involving sleepovers and to ensure compliance with clause 28.1.
18th
We have made several updates to the award:
- The Broken shift allowance interpretation has been updated per clause 20.12, where it would only apply where employees have not had the 8 hours break between shifts.
- We have revised the rule for weekday excursions to automatically trigger the Sleepover allowance whenever an employee participates in an overnight excursion.
- Rule 25.7(f) "Apply Minimum Time Pre/Post Sleepover" has been updated. The condition "No minimum shift engagement" has been excluded. If an employee takes a meal break without having worked for at least 4 hours, this will trigger the requirement for top-up hours. Please use "No minimum shift engagement" work type or shift condition to the relevant shift and, if necessary, manually add the correct top-up hours during payroll processing.
7th
We have performed a revamp on the award and all pay condition rule sets have been updated to provide greater alignment between the platform’s pay condition rule sets and the Award’s clauses. Timesheets must be used with start and end times for the rules to apply correctly.
The following changes have been made:
- New pay condition rule sets for part time employees had been created to ensure accurate application of period overtime as outlined in clause 28.
NB: Employment agreements for part time employees have already been updated to assign the new rule set. These changes will be automatically applied in the payroll platform with the award update. - New rules (including relevant work types, tags and pay categories) for the following clauses:
- Heat Allowance as per clause 20.9
- New Pay Categories: Hot work allowance - 40°C-46°C, Hot work allowance - over 46°
- New Work Type: Hot work allowance - 40°C-46°C, Hot work allowance - over 46°
- Minimum 4 hours payment before and/or after Sleepover as per clause 25.7(f)
- Minimum 8 hours payment for 24-hour care as per clause 25.8(d)
- Client Cancellation as per clause 25.5(f)(iii)
- New Work Type: Cancelled shift
- Higher Duties - others as per clause 30.2
- Higher of Paid Family Domestic Violence Leave as per clause 36
- Time in Lieu of Overtime for Casuals as per clause 28.2
- Heat Allowance as per clause 20.9
- New employment agreements have been created:
- Crisis accommodation employee level 1 as per Schedule C
- Pay point 3 (3 year degree) clause C.1.3(b)(i)
- Pay point 4 (4 year degree) clause C.1.3(b)(ii)
- Crisis accommodation employee level 4 as per Schedule C
- Pay point 2 (Graduates) clause C.4.1(f)
- Social and community services employee level 2 as per Schedule B
- Pay point 2 (Level 4 certificate) clause B.2.1(e)
- Social and community services employee level 3 as per Schedule B
- Pay point 3 (3 year degree) clause B.3.1(g)
- Pay point 4 (4 year degree) clause B.3.1(g)
- Crisis accommodation employee level 1 as per Schedule C
- We've revised the following rules to ensure alignment with the clauses outlined in the award:
- Automate the payment of Broken Shift Allowance (with 1 or 2 unpaid break) as per clause 20.12.
NB: There is no need to use work types to trigger the payment of this allowance. - Period overtime rules have been adjusted to ensure period overtime aligns with clause 28.1(b)
- 24 hour care as per clause 25.8 applies only to home care employees. Employees need to be assigned the tag “Home Care Services”, as well as using the work type for this rule to apply.
- Only employees defined as shiftworkers per clause 31.2 would receive an additional week of annual leave. Please assign the new tag “Shiftworker” to employees for this rule to apply.
- Due to system limitation with identifying if the previous shift is an overtime or not for clause 28.3, a new work type “No rest period after overtime” is introduced. Employees need to select this work type for applicable shifts.
- Automatic meal break rule has been adjusted to apply after 5 hours worked as per clause 27.1.
- Remote work rule has been adjusted to ensure minimum payment applies as per clause 25.10.
- Similar rules for Time in Lieu of Overtime per clause 28.2(c) has been merged into a single rule.
- The condition “first shift of the day” has been removed from the rules pertaining to clause 20.6 First Aid Allowance and clause 20.2 Uniform and Laundry Allowance.
- Rules have been reorder and updated with condition “time worked” to ensure rules will apply as intended.
- The rule for “Minimum break between shifts - 8 Hours by agreement” has been deleted as it pertains to clause 25.4(b) Rest breaks between rostered work. The award clause is for intention of rostering and does not mention any penalty, as such, no rule has been created.
- We have revised the No Meal Break rules to incorporate the work type "No Meal Break." This adjustment ensures that pay categories are applied correctly per clause 27.1(b).
- Automate the payment of Broken Shift Allowance (with 1 or 2 unpaid break) as per clause 20.12.
11th
We have updated the weekend excursion rule across all the rulesets in the award to ensure that weekend penalties will apply as per clause 25.9.
Additionally, for the Casual Shift Worker and Day Worker rulesets, we have placed the Work During Sleepover rules before all the overtime rules to ensure the precise application of overtime.
11th
We have updated the Employment Agreements setting for home care employees—aged care to allow the employees assigned to the General Home care employment agreements to select the aged care roles as a higher classification.
Please note that this setting only applies to the General Home care employees. If the employee is primarily engaged to perform aged care work in a direct care capacity and performs some disability work on an ad-hoc basis, FWO advises that as a general rule, they would be looking at the primary purpose of engagement of the employee and in this instance, it would mean all hours may be remunerated at the aged care rate.
1st
From 1 August, all employees are entitled to 10 days of paid family and domestic violence leave each year. The (Unpaid) Family and Domestic Violence Leave configuration settings under awards have been updated - the leave category is disabled from award leave allowance templates, and the work type is not enabled automatically for all employees. Please ensure that employees no longer use the unpaid leave category or work type.
1st
We have updated the award to reflect the Fair Work Commission’s National Minimum Wage increase detailed in the Annual Wage Review 2022-23 decision and includes updates to expense-related allowances. You can find information on the Determinations here and here.
These changes come into effect from the first full pay period on or after the 1st July 2023. Please install these updates after you have finalised your last pay run before the first full pay period beginning on or after the 1st of July 2023. It includes Fair Work Commission's recent change to increase minimum wages by 15% for some employees working in aged care.
In line with the change, we have created new pay rate templates and employment agreements: The new Home Care Employees—Aged Care pay rate templates and employment agreements are for home care employees providing services to an aged person. The existing Home Care pay rate templates and employment agreements are for home care employees providing services to a person with a disability. You can find further information on what you should be aware of here.
1st
We have updated the award to make sure that the Broken Shift rule will not override the Public Holiday not Worked and that the Maximum Daily Hours (10 hours by agreement) - Full Time will apply at any shift of the day.
31st
We have updated the Pay Category payment classification for Community Service Leave Taken in line with the ATO specification categories found here.
The pay condition rule set SCHCDS Permanent Shift Worker has been updated to reflect a new enhancement which will calculate the higher of annual leave loading or penalties based on the entire leave period, aligning with Fair Work's calculation.
Unpaid Pandemic Leave has been disabled as this entitlement has now expired within this award. Additional information can be found on the Fair Work website.
The SCHCDS Permanent Shift Worker, SCHCDS Permanent Day Worker rulesets have been updated to correct First Aid Allowance weekly allowance as per the award.
The SCHCDS Permanent Shift Worker, SCHCDS Permanent Day Worker, SCHCDS Casual Day Worker and SCHCDS Casual Shift Worker rulesets have been updated to exclude Work during a sleepover from Ordinary hours for the purpose of overtime hours.
The SCHCDS Permanent Shift Worker, SCHCDS Permanent Day Worker, SCHCDS Casual Day Worker and SCHCDS Casual Shift Worker rulesets have been updated to ensure Broken Shift (1 unpaid break) work type and Paid Meal Break work types are applied correctly.
The SCHCDS Permanent Shift Worker, SCHCDS Permanent Day Worker, SCHCDS Casual Day Worker and SCHCDS Casual Shift Worker rulesets have been updated to exclude Sleepover and Kilometre Allowance work types from the Assign Broken Shift (1 unpaid breaks) Work Type and Assign Broken Shift (2 unpaid breaks) Work Type rules to ensure correct calculation of Sleepover and Kilometre Allowances. There have been four updates to the award. These changes into effect from the first full pay period on or after 1 July 2022. Please install these updates after you have finalised your last pay run prior to the first full pay period commencing on or after 1 July 2022.
1. Annual Wage Review 2021.22
The award has been updated to reflect the Fair Work Commission’s National Minimum Wage increase detailed in the Annual Wage Review 2021-22 decision. This also includes updates to expense-related allowances. Information on the Determinations can be found here and here. These changes come into effect from the first full pay period on or after 1 July 2022.
2. Weekly Overtime Updates (System Improvement - Unrelated to Legislation Changes)
All rulesets have been updated to ensure that the correct overtime tiers are applied when an employee exceeds the standard hours per pay period. The tiers will now be applied once across all matching overtime shifts.
3. Removal of Unpaid Pandemic Leave
Unpaid Pandemic Leave has been disabled as this entitlement has now expired within this award. Additional information can be found on the Fair Work website.
4. Major Updates to the award as Part of the 4 Yearly Review
*Important: Please read carefully*
Significant changes have been made to the configuration of the award to enact changes as part of the 4-yearly review of modern awards for the Social, Community, Home Care and Disability Services Industry award. These changes come into effect from the first full pay period on or after 1 July 2022. More information is available here.
Actions You Must Take
In order to ensure that you are using the system correctly to apply these changes, we recommend that you do the following:
- Read the below section called “Summary of New Work Types and Shift Conditions to Assign to Timesheets” to understand the new work types and when they must be assigned to timesheets.
- Read the below section called “List of All System Changes” to understand what changes have been made within KeyPay and how this will impact pays processed after 1 July.
- Install the updates after you have finalised your last pay run prior to the first full pay period commencing on or after 1 July 2022.
Summary of New Work Types and Shift Conditions to Assign to Timesheets
The following are new work types that must be added to timesheets in the described scenarios. Please note, if you are using an external timesheet system, the below new work types will need to be configured in your external system.
Launder clothing other than uniforms
Choose this work type when the clothing of an employee (other than a uniform) is soiled in the course of the performance of their duties. This work type is also available as a shift condition.
Broken Shift (1 unpaid break)
This is a hidden work type and is automatically assigned to broken shifts with 1 unpaid break. No action is required to be taken to assign this work type to broken shifts with 1 unpaid break. This work type is also available as a shift condition.
Broken Shift (2 unpaid breaks)
Choose this work type when an employee works a broken shift with 2 unpaid breaks. The work type can be applied to any or all of the individual broken shift segments. This work type is also available as a shift condition.
Remote Work - On Call
Choose this work type when an employee performs remote work while on call.
Remote Work - Not on Call
Choose this work type when an employee performs remote work where the employee is not on call.
Remote Work - Meetings/Training
Choose this work type when an employee performs remote work that involves participating in staff meetings or staff training remotely.
24 hour care shift - Inactive Time
Choose this work type for the portion/s of a 24-hour care shift where the employee is not providing care.
List of All System Changes
Change to award: New Minimum Engagement for Part Time Employees (Clause 10.5)
The SCHCDS Permanent Shift Worker and SCHCDS Permanent Day Worker rulesets have been updated to ensure that the new minimum engagement requirements for part-time employees are applied. A 3-hour minimum engagement will be applied for part time social and community services employees (except when undertaking disability services work) and a 2-hour minimum engagement will be applied for all other employees.
Change to award: Changes to Minimum Engagement for Casual Employees (Clause 10.5)
The SCHCDS Casual Shift Worker and SCHCDS Casual Day Worker rulesets have been updated to reflect changes to the minimum engagement requirements for casual employees. The 1-hour minimum engagement requirement for Home Care employees has been removed. The new minimum engagement requirements for casual employees are a 3 hour minimum engagement for social and community services employees (except when undertaking disability services work) and a 2 hour minimum engagement for all other employees.
Change to award: New Allowance - Laundering of clothing other than uniforms (Clause 20.3)
All rulesets have been updated to incorporate the new laundry allowance payable when the clothing of an employee (other than a uniform) is spoiled in the course of the performance of their duties. To pay this allowance, the work type or shift condition Launder clothing other than uniforms must be assigned to the employee's timesheet.
Change to award: New Allowances - Broken Shifts (Clause 20.12)
All rulesets have been updated to incorporate two new broken shift allowances for social and community services employees when undertaking disability services work and for home care employees. Two new pay categories have been created; Broken Shift Allowance (1 unpaid break) and Broken Shift Allowance (2 unpaid breaks). Two new work types have also been created; Broken Shift (1 unpaid break) and Broken Shift (2 unpaid breaks). These work types have also been added as shift conditions.
For broken shifts with 1 unpaid break, we have configured the rulesets to automatically apply the work type based on certain criteria. Therefore, you do not need to assign the Broken Shift (1 unpaid break) to any shifts. The automatic application of the work type enables the broken shift allowance for 1 unpaid break to be paid to the employee.
For broken shifts with 2 unpaid breaks, the Broken shift (2 unpaid breaks) work type must be manually assigned to any or all of the individual broken shift segments. The manual application of the work type enables the broken shift allowance for 2 unpaid breaks to be paid to the employee.
Change to award: Change of Criteria for Night Shift on Broken Shifts (Clause 25.6e(ii))
The SCHCHS Permanent Shift Worker and SCHCHS Casual Shift Worker rulesets have been updated to ensure that when an employee works a broken shift, the night shift allowance is not paid for work performed on a night shift that commences before 6:00am.
Change to award: Changes to 24-hour Care Shift Payments (Clause 25.8)
All rulesets have been updated to action changes to the 24-hour care clause. An employee who works a 24-hour care shift is now entitled to payment for work exceeding 8 hours. The work exceeding 8 hours will now also be paid at the applicable overtime rate. In addition to the existing work type, 24 hour care shift, we have added a new work type called 24-hour care shift - Inactive Time. This is to distinguish between parts of the shift where the employee is and is not providing care.
Change to award: New Clause for Remote Work (Clause 25.10)
All rulesets have been updated to accommodate the new Remote Work clause. Three work types have been created, Remote Work - On Call, Remote Work - Not on Call and Remote Work - Meetings/Training.
A minimum engagement of 15 minutes will now apply to an employee who is on call and performs remote work between 6:00am and 10:00pm. A minimum engagement of 30 minutes will now apply to an employee who is on call and performs remote work between 10:00pm and 6:00am. A minimum engagement of 1 hour will apply to an employee who is not on call and performs remote work at any time. A minimum engagement of 1 hour will also apply to an employee who performs work by participating in staff meetings or staff training remotely. All time worked exceeding the minimum engagement will be rounded to the nearest 15 minutes.
The rate paid for overtime work will differ depending on the time of day or day of week, as detailed in section D of clause 25.10.
The SCHCDS Casual Day Worker and the SCHCDS Casual Shift Worker rulesets have been updated to ensure that when a social and community services employee undertakes disability services work, a 2-hour minimum engagement applies.
The rule set pay conditions for SCHCDS Permanent Day Worker, SCHCDS Casual Day Worker, SCHCDS Permanent Shift Worker and SCHCDS Casual Shift Worker have been updated to include shift conditions for 10 hour shift by agreement, Agreed 8 hour break between shifts, and Paid Meal Break. These shift conditions can now be used as options. The work types still exist as well.
Updates have been made to the Minimum break between shifts rules to exclude that from being paid when the employees are on Sleepover, in Pay Conditions Rule sets SCHCDS Permanent Day Worker and SCHCDS Permanent Shift Worker.
All rulesets have also been adjusted to ensure that when a shift fits both conditions of a no meal break penalty and overtime due to maximum daily hours, that the correct no meal break overtime pay categories are applied and the overtime tier does not reset.
The Unpaid Pandemic Leave pay category has been updated and counts as service for entitlements under awards and the National Employment Standards.
If any staff have used this category previously, please adjust their Annual, Personal and Long Service Leave balances for any period of unpaid pandemic leave previously taken.
To identify affected employees and enter the leave accrual see: Calculating Missing Leave Accrual for Unpaid Pandemic Leave Taken.
The rule set pay conditions for SCHCDS Permanent Day Worker, SCHCDS Casual Day Worker, SCHCDS Permanent Shift Worker and SCHCDS Casual Shift Worker have been updated to include new rules for Excursions as part of clause 25.9. A new work type called Excursion has been created for when an employee is working on an excursion activity. This work type should be selected on a timesheet when an excursion applies.
Updates have been made to the unpaid pandemic leave allowance templates so that the balance is displayed in weeks instead of hours in line with the Fair Work Commission's guidelines.
Once the award update is installed, all employees' unpaid pandemic leave balances will be displayed in weeks, not hours. This will mean that an employee’s balance may now show as 76 weeks. In order to correct the balance please see How to Fix Unpaid Pandemic Leave Balance Data.
The award has been updated to reflect the Fair Work Commission’s National Minimum Wage increase of 2.5% detailed in the Annual Wage Review 2020-21 decision. This also includes updates to expense-related
allowances. Information on the Determinations can be found here and here.
These changes come into effect from the first full pay period on or after 1 July 2021. Please install these updates after you have finalised your last pay run prior to the first full pay period commencing on or after 1 July 2021.
Updates have also been made to the Leave Category Family & Domestic Violence Leave, so that the balance is displayed in days instead of hours in line with the National Employment Standards.
Once the update is installed, all employees' FDV leave balances will be displayed in days, not hours. This will mean that an employee’s balance may now show as 38 days. In order to correct the balance please see How to Fix Family & Domestic Violence Leave Balance Data.
An update was made to the Laundry allowance to exclude that from being paid when the employees are on On-Call for the SCHCDS Permanent Day Worker, and SCHCDS Permanent Shift Worker pay condition rule sets, to ensure as part of clause 20.2(c).
An update was made to the Broken Shift (more than 12 hours) pay condition rule sets to exclude that from being paid when the employees are on Sleepover, to comply with clause 25.6(a).
This update is to ensure that any new installs of this award conducted since 1 July are now captured with the SG increase from 9.5% to 10% for all pay categories. If you have installed this award between 1 July 2021 to 8 July 2021 for the first time, please ensure you select "NO" to preserve custom pay categories. If you were using this award prior to 1 July 2021, then you do not need to select "NO." Further information can be found in Incorrect SG rate used in pay runs article here.
June 2021
A new work type has been created: 'Agreed 8 hour break between shifts'. Pay condition rule sets SCHCDS Permanent Day Worker and SCHCDS Permanent Shift Worker have been updated to ensure when this work type is selected, the less than 10-hour minimum break penalties are not applied.
The pay conditions rule set for SCHCDS Casual Shift Worker has been updated to map the pay category for no meal break public holiday overtime to the casual.
The pay rates for Social and Community Services and Crisis Accommodation employees have been updated to reflect the Fair Work Commission's Equal Remuneration Order.
The new pay rates take effect from the first full pay period on or after 1 December 2020. Please install this update AFTER you have finalised your last pay run prior to the first full pay period commencing on or after 1 December 2020.
The award has been updated to reflect the High Court's decision on the accrual of personal/carer's leave, which overturns the decision made by the full Federal Court of Australia, with personal/carer's leave being calculated on working days, not hours. Information on the decision can be found here.
As such, we have removed the personal/carer's (10 days) leave allowance templates and updated associated employment agreements. Please note, this update will not remove any of the above from a business where the award was already installed prior to 25 August 2020. However, any new award installs from 25 August 2020 will not display personal/carer's (10 days) leave details.
For further information on migrating from daily personal/carers leave accruals to hourly, please refer here.
The casual penalty loading for overtime pay categories has been updated to reflect changes made as part of the Fair Work Decision 4-year review of modern awards. The determination can be found here.
The award, as part of Group 1 awards, has been updated to reflect the Fair Work Commission’s National Minimum Wage increase of 1.75% detailed in the Annual Wage Review 2019-20 decision. This also includes updates to expense-related allowances. Information on the Determinations can be found here and here.
Also included in the updates are increases to the penalty rates for casual employees working on Saturday or Sunday as part of Fair Work's 4-yearly modern award reviews. The determination can be found here.
These changes come into effect from the first full pay period on or after 1 July 2020. Please install these updates AFTER you have finalised your last pay run prior to the first full pay period commencing on or after 1 July 2020.
The award has been updated to reflect changes made as part of the Fair Work Decision around flexibility during coronavirus. The new schedule allows employees to take up to two (2) weeks of unpaid pandemic leave. A new pay category (Unpaid Pandemic Leave Taken), leave category and work type (Unpaid Pandemic Leave) have been created. Also, the rule sets have been updated, where necessary, to include/exclude the work type and leave category to some pay conditions. Further, the Leave Allowance Templates have been updated to ensure this new leave category is enabled and is now accessible for employees to take this leave when required.
Further, under this new schedule employees can take up to twice as much annual leave at a proportionally reduced rate if their employer agrees. The employee's pay rate and leave balance will need to be manually adjusted to half in each pay run for the period of leave.
The work types Paid Meal Break and Sleepover have been excluded from the no meal break rules in the SCHCDS Permanent Day Worker, SCHCDS Casual Day Worker, SCHCDS Permanent Shift Worker, and SCHCDS Casual Shift Worker pay condition rule sets, to ensure as part of clause 27.1(c), an employee having a meal with a client is considered a qualified meal break and when on a sleepover, the employee is not required to take a meal break.
Updates have been made to the rule set pay conditions for SCHCDS Permanent Day Worker, SCHCDS Casual Day Worker, SCHCDS Permanent Shift Worker and SCHCDS Casual Shift Worker:
- Exceeding hours rules for part-timers to exclude OT Clearing pay category
- All exceeding hours rules now apply to pay category OT Clearing if conditions are satisfied
- Included work type is not Paid Meal Break to the Automatic Meal Break rule
- Paid Meal Break work type is mapped to the Employee's Primary Pay Category
- New rules have been included for clause 27.1(b); payment of overtime when meal break is not given
- Clause 28.3; less than 10 hour break between shifts now applies to double time if conditions are satisfied
New pay categories for No Meal Break for all pay conditions have been created for both permanent and casual employees and new pay categories for Minimum Break Between Shifts for all pay conditions for permanent employees have been created.
Due to recent changes to the interpretation of personal/carer's leave accrual under the National Employment Standards, updates have been made to the setup of the award. Further information can be found here.
A new Leave Category called Personal/Carer's (10 days) Leave has been created. Also, new Leave Allowance Templates (LATs) have been created specific to 10 days accrual per year for each state, and the LATs have been attached to the current Employment Agreements for selection options for an employee's LAT in their Employee Default Pay Run screen. Any rules impacted by Personal/Carer's Leave have also been updated with the new leave category.
Instructions on converting the accruals to the 10-day method can be found here.
The pay rates for Social and Community Services and Crisis Accommodation employees have been updated to reflect the Fair Work Commission's Equal Remuneration Order.
The new pay rates take effect from the first full pay period on or after 1 December 2019. Please install this update after you have finalised your last pay run prior to the first full pay period commencing on or after 1 December 2019.
Update to the rule set pay conditions for SCHCDS Permanent Day Worker, SCHCDS Casual Day Worker, SCHCDS Permanent Shift Worker and SCHCDS Casual Shift Worker to the First aid allowance for Part Time and Casual rules to ensure if the day has multiple shifts it is paid across all shifts and not limited to the first shift, the maximum units per week still applies.
Update to the employment agreement for Social & Community Services Level 3 (Shift Worker) - Casual, to amend the Pay Rate Template to reflect casual Social & Community Services Level 3 Paypoint 4 when the employees anniversary date has reached three years.
Update to the rule set pay conditions for SCHCDS Permanent Day Worker, SCHCDS Casual Day Worker, SCHCDS Permanent Shift Worker and SCHCDS Casual Shift Worker to the exceeding hours rule to include weekly (38hrs), fortnightly (76hrs) and 4 weekly (152hrs) rule set periods. An audit was completed on the Permanent Pay Rate Templates to update any rounding.
Rounding update for Casual Pay Rate Templates.
Update to the rule set pay conditions for SCHCDS Permanent Day Worker, and SCHCDS Permanent Shift Worker to Minimum Break between Shifts clause and the Broken Shift (more than 12 hours) clause to exclude leave taken.
Rounding update for Casual Pay Rate Templates.
The award has been updated to reflect the Fair Work Commission’s National Minimum Wage increase of 3% from its Annual Wage Review 2018-19 decision. This also includes updates to expense-related allowances. Information on the Determinations can be found here and here.
These changes come into effect from the first full pay period on or after 1 July 2019. Please install these updates AFTER you have finalised your last pay run prior to the first full pay period commencing on or after 1 July 2019.
An update has been made to the Superannuation Contributions Guarantee (SG) for the On Call Allowance (Weekday) and On Call Allowance (Weekend & PH) pay categories to a zero percentage, in line with the ATO Allowance Guide. Update to the rule set pay conditions for SCHCDS Permanent Day Worker, SCHCDS Casual Day Worker, SCHCDS Permanent Shift Worker and SCHCDS Casual Shift Worker to the apply overtime rules for overtime worked on a Public Holiday. New rules were created for the 28.1 Apply Overtime pay conditions which now exclude the Public Holiday Overtime. A new rule was created - 34.2 Public Holiday Overtime to ensure double time and a half is paid for all overtime hours worked on a Public Holiday.
Update to the rule set pay conditions for SCHCDS Permanent Day Worker, SCHCDS Casual Day Worker, SCHCDS Permanent Shift Worker and SCHCDS Casual Shift Worker to the "on call" allowance so that the allowance only pays once on a weekend public holiday.
Update to the rule set pay conditions for SCHCDS Permanent Day Worker, SCHCDS Casual Day Worker, SCHCDS Permanent Shift Worker and SCHCDS Casual Shift Worker in line with clause 27.5(e), where any work performed by an employee during a sleepover will be paid for a minimum time of one hour. Rule has been corrected and is now applying accurately for all time worked less than one hour.
The setup of the Payroll Tax Exempt field in Payroll Settings > Pay Categories was replicating the PAYG Exempt field rather than creating a unique identity; when installed into the business settings. An audit has been carried out across the system and the issue has now been resolved with this update.
Pay Rates for social and community service employees and crisis accommodation employees have been updated.
The new pay rates take effect from the first full pay period on or after 1 December 2018. The increase is in accordance with the Equal Remuneration Order. Further information can be found here.
Rounding update of Home care employee - Casual for the following classifications
Level 1 - Pay point 1
Level 2 - Pay point 1
Level 2 - Pay point 2
Level 3 - Pay point 1
Level 5 - Pay point 1
Level 5 - Pay point 2
Update to the Casual - 24-Hour Care pay category rate inline with Clause 25.8(c) with the rate being 155% of the employee's appropriate rate plus the 25% casual loading.
The award has been updated to reflect changes made as part of the Fair Work Decision 4-year review of modern awards. The determination for the new clause in the modern award allowing employees to take unpaid leave to deal with family and domestic violence can be found here. Family and Domestic Violence leave applies from the first full pay period on or after 1 August 2018. Further information can be found at Fair Work.
Employees, including part-time and casual employees, are entitled to 5 days of unpaid family and domestic violence leave each year of their employment. The 5 days renew each 12 months of their employment, but does not accumulate if the leave is not used.
A new leave category has been created - “Family and Domestic Violence Leave” and a new Work Type - “Family and Domestic Violence Leave taken”. The Leave Allowance Templates and any impacted rule conditions have also been updated.
First aid allowance rule set multiplier was updated to reflect maximum weekly allowance of $16.03. Allowance effective from 1 July 2018.
The award has been updated to reflect the Fair Work Commission’s national minimum wage increase of 3.5% from its Annual Wage Review 2017-18 decision. This also includes updates to expense-related allowances.
These changes come into effect from the first full pay period on or after 1 July 2018. Please install these updates after you have finalised your last pay run prior to the first full pay period commencing on or after 1 July 2018.
The Payment Classification settings for allowance-based pay categories have been updated as per Single Touch Payroll (STP) requirements.
- Fix any auto-meal break rules so that they do not apply to leave requests.
- Updated allowance pay categories configuration - e.g. changed payment classifications.
- Create kilometre allowance pay categories - above and below ATO limits.
The award has been updated to reflect changes made as part of the Fair Work Decision 4-year review of modern awards. The following is a summary of the changes to the award made:
- Part-time rosters no longer need to have the same amount of hours in each week. Employees and employers may agree to have a different amount of hours in each week over a roster cycle.
- Roster variations can be for short term or permanent changes to the roster.
Upon review, our existing rule sets do not provide overtime to part-time employees where they work in excess of their standard hours. As a result, there was no requirement to change the existing rule set. We consider the results of the award review to mainly impact rostering but not result in any changes to the application of overtime.
Pay rates have been updated and take effect on the first full pay period on or after 1 December 2017. This is in accordance with clause 5.5(f) of the Equal Remuneration Order.
Installing and configuring the pre-built award package
For details on how to install and configure this pre-built award template, please review the detailed help article here.
While every effort is made to provide a high-quality service, Employment Hero does not accept responsibility for, guarantee or warrant the accuracy, completeness or up-to-date nature of the service.
Before relying on the information, users should carefully evaluate its accuracy, currency, completeness and relevance for their purposes, and should obtain any appropriate professional advice relevant to their particular circumstances.
The award default Rule Set Period is set to Weekly that ends every Sunday. If you follow a different work pattern or roster period, you can review and set the rule-set period date that applies to your organisation.
Conditions of pay
Clause | Conditions | |
---|---|---|
Ordinary hours or work. | 25.2(a) |
Day worker - between 6.00 am and 8.00 pm Monday to Sunday |
Overtime. |
28.1(a)
28.1(a)(i)
28.1(b)(i) 28.1(a)(b) |
Monday to Saturday:
Sunday: paid 200% Public Holiday: paid 250% |
Maximum hours per day. |
25.1(a)
28.1(b) |
Full-Time
Part-Time/Casual: 10 hours per day |
Maximum hours over a period. |
28.1(a)
|
|
Time off instead of payment for overtime (TIL). | 28.2(c) | Same as the number of overtime hours worked (1:1 accrual) |
Clause | Conditions | |
---|---|---|
Public Holidays. | 34.1 34.2 |
Public Holiday not worked: paid at base rate Public Holiday worked: paid 250% |
Shiftwork. |
29.2(a) |
|
Weekends |
26 |
|
Clause | Conditions | |
---|---|---|
Auto meal break. |
27.1 |
30 minutes after 5 hours worked |
Work during meal break |
27.1(b) |
Paid overtime for all time worked until the meal break is taken |
Meal with client | 27.1(c) |
Paid for the duration of the meal period at the ordinary rate of pay; counted as time worked |
Minimum shift engagement | 10.5 |
Part-Time/Casual - each shift or period of work in a broken shift.
|
Rest period after overtime |
28.3 |
|
Client cancellation |
25.5(f)(ii)(A)
25.5(f)(ii)(B)
|
|
Broken shifts |
25.6(d)
25.6(f)
|
|
Sleepovers | 25.7(c)(d)(f) |
|
Work during sleepover | 25.7(e) | Paid for the time worked at the prescribed overtime rate with a minimum payment as for one hour worked |
24 hour care |
25.8(d)
25.8(e)
|
|
Excursions |
25.9(a)(i) 25.9(b) |
|
Remote work minimum shift engagement |
25.10(c)(i)(A)
25.10(c)(i)(B) 25.10(c)(i)(C)
25.10(c)(i)(D)
25.10(c)(ii)
25.10(c)(iii)
|
|
Remote work |
25.10(d)
|
|
Recall to work overtime |
28.4 |
Paid overtime; minimum 2 hours for each time recalled |
Higher duties |
30.1 30.2
|
|
Annual Leave Loading |
31.3(a) 31.3(b) |
|
Quantum of leave |
31.2 |
Shiftworker entitled to an additional week’s annual leave on the same terms and conditions. |
Special notes
- Categories (work types, tags, pay categories) that have been marked with an (*asterisk) are no longer used in rules. It still remains visible in the platform for auditing/reporting purposes.
- Employees can only be assigned to one of the tags below. Employee must be assigned to a tag to ensure overtime would be calculated accordingly. Where employees work multiple roles or streams, the rules will need to be customised.
- Crisis Accommodation Services
- Day Care Services
- Disability Services
- Home Care Services
- Social & Community Services
- It is assumed that all social and community services employees (with either "Disability Services" or "Home Care Services" tag assigned) would be on an agreed regular pattern of work made under clause 10.3 to work a broken shift with 2 unpaid breaks and would be paid the allowances in accordance to clause 25.6.
- Clause 25.4(b) Rest breaks between rostered work is for intention of rostering and does not mention any penalty if employees did not receive such break between shifts, as such, no rule has been created. Custom rules can be created to pay employees a penalty if needed.
- Employment Agreements for employees with qualifications only has the minimum entitled pay point assigned. Employees needing to proceed to the next pay point will need to be reassigned accordingly.
- Community Service Leave in the system is a paid leave. If the employee is not paid for performing any community services, please advise them to use the Unpaid Leave instead.
- Clause 25.7(f): Minimum engagement before or after a sleepover may not top up correctly if the employee took a meal break without having worked for at least 4 hours. In such instances, administrators or managers must apply the "No minimum shift engagement" condition to the appropriate work type or shift, and if required manually include the correct top-up hours in the payroll.
- Broken shift allowance rules have been set up to align with the default configuration of shifts consolidated within 30 minutes of each other and treated as a single shift. In instances where the shift consolidation has been changed, the rules should be customised respectively.
- The base rate for the following classification levels may not match the rate indicated on the pay guide due to a rounding issue with the system's calculation of casual loading. Please review and make manual adjustments where required.
- Casual Social & Community Services Level 7 Paypoint 3
- Casual Home care employees aged care Level 5 Paypoint 2
- The clauses listed in the table below were not included in the award. If you need any of these clauses, it is necessary to create or customise the award.
Clause no. | Clause Name | Details |
---|---|---|
18 | Supported wage system. |
Need to create Pay Rate Templates and Employment Agreements. Employee receiving a supported wage (see Schedule D—Supported Wage System). |
19.2 | National training wage. |
Need to create Pay Rate Templates and Employment Agreements.
|
34.3 | Substitution of certain public holidays by agreement at the enterprise. |
Need to customise rules: |
20.10 | Board and lodging |
Need to customise rules: Employer provides board and lodging, the wage rates prescribed in this award will be reduced |
Work types
Work types are a description of the kind of shift you are working, and you select them when you record a timesheet. The following is a list of work types employees can select on their timesheet, and the meaning of each item.
10hr shift by agreement | Choose this work type when, by agreement between an employer and a full time employee, the employee is rostered for up to 10 hours (rather than the usual 8 hours). |
24hr care shift | Choose this work type for the portion/s of a 24-hour care shift where the employee is providing care. |
24hr care shift - inactive time | Choose this work type for the portion/s of a 24-hour care shift where the employee is not providing care. |
Annual leave | Choose this work type when annual leave is taken. |
Cancelled shift | Choose this work type if the client cancels a scheduled home care or disability service. |
Ceremonial leave | Choose this work type when ceremonial leave is taken. |
Compassionate leave | Choose this work type when compassionate leave is taken. |
Excursion | Choose this work type when an employee is required by the employer and agrees to supervise clients in excursion activities involving overnight stays from home. |
Hot work allowance - 40°C-46°C | Choose this work type when an employee is required to work in places where the temperature exceeds 40 degrees Celsius but does not exceed 46 degrees Celsius. |
Hot work allowance - over 46° | Choose this work type when an employee is required to work in places where the temperature exceeds 46 degrees Celsius. |
Kilometre allowance | Choose this work type when an employee is required and authorised by an employer to use their own motor vehicle in the performance of their duties, this work type should be used. The number of kilometres should be entered in the units field. |
Launder clothing other than uniforms | Choose this work type when the clothing of an employee (other than a uniform) is soiled in the course of the performance of their duties. |
Long service leave | Choose this work type when long service leave is taken. |
No broken shift allowance | Choose this work type when an employee does not require a broken shift allowance. This option should be selected for the upcoming shift. |
No meal break | Choose this work type to indicate that no meal break is taken during the shift. Normally, meal breaks are automatically added for shifts over 5h30m. |
No minimum shift engagement | Choose this work type when an employee does not require minimum shift payment. |
No rest period after overtime | Choose this work type if an employee resumes work without having the 10 consecutive hours rest period following overtime. |
On call | Choose this work type where an employee is required to be on call (i.e., available for recall to duty or remote work) during any 24hr period or part thereof. |
Overtime meal allowance (1+ OT hours worked) | Choose this work type where an employee is required to work more than one hour after their usual finishing time or, in the case of shiftworkers, when the overtime work on any shift exceeds one hour. If an employee has been supplied a meal, then this work type does not need to be selected. |
Overtime meal allowance (4+ OT hours worked) | Where an employee is required to work more than 4 hours of overtime, choose this work type instead of the "Overtime Meal Allowance (1+ OT hrs worked)" work type. |
Paid meal break | Choose this work type when an employee is required by the employer to have a meal with a client or clients as part of the normal work routine or client program. |
Personal/carer's leave | Choose this work type when sick leave is taken. |
Public holiday not worked | Use this work type if you've had time off on a public holiday (only applicable to permanent employees). |
Remote work - on call | Choose this work type when an employee performs remote work while on call. |
Remote work - not on call | Choose this work type when an employee performs remote work where the employee is not on call. |
Remote work - meetings/training | Choose this work type when an employee performs remote work that involves participating in staff meetings or staff training remotely. |
Sleepover | Choose this work type when an employer requires an employee to sleep overnight at premises where the client for whom the employee is responsible is located. |
Time in lieu taken | Choose this work type when time in lieu is taken. |
Time off in lieu of overtime | Choose this work type when the employee elects to receive time off in lieu rather than be paid for any overtime they are entitled to for this shift. |
Unpaid leave | Choose this work type when unpaid leave is taken. |
Work during sleepover |
Choose this work type where an employee is required to undertake work during a sleepover shift. All time worked during a sleepover shift is paid at overtime rates within a minimum 1 hour of payment. If the employee is entering timesheets, and also the 'sleepover' work type, they will need to ensure that these do not overlap. E.g.if the employee was clocking on and off using WorkZone, they would have to go back in and edit their timesheet if they had to wake up during the sleepover, adding a new line for each period of 'sleepover' and 'work during sleepover'. |
Shift conditions
Shift Conditions are further details you can add to a shift where more than one condition applies to your shift. Shift conditions are selected when you edit a timesheet record, or when clocking on using the ClockMeIn Time and Attendance or Swag apps. The following is a list of Shift Conditions employees can select on their timesheet, and the meaning of each item.
10hr shift by agreement | Select this shift condition when, by agreement between an employer and a full time employee, the employee is rostered for up to 10 hours (rather than the usual 8 hours). |
Launder clothing other than uniforms | Select this shift condition when the clothing of an employee (other than a uniform) is soiled in the course of the performance of their duties. |
No broken shift allowance | Select this shift condition when an employee does not require a broken shift allowance. This option should be selected for the upcoming shift. |
No minimum shift engagement | Select this shift condition when an employee does not require minimum shift payment. |
Paid meal break | Select this shift condition when an employee is required by the employer to have a meal with a client or clients as part of the normal work routine or client program. |
Tags
Employee tags are specific conditions typically related to the employee’s agreement. These are often conditions negotiated and agreed between the employer and the employee, or unique characteristics of the employee’s role. Payment of these provisions is usually of a recurring and ongoing nature.
7-day shift worker | *This tag is no longer applicable. |
Crisis accommodation services | Assign this tag if the employee is to be treated as a Crisis Accommodation Services employee for the purposes of overtime calculation. |
Day care services | Assign this tag if the employee is to be treated as a Family Day Care Services employee for the purposes of overtime calculation. |
Disability services | Assign this tag if the employee is to be treated as a Disability Services employee for the purposes of overtime calculation. |
First aid | Assign this tag if the employee is allocated as a first aid officer for all shifts worked. |
Home care services | Assign this tag if the employee is to be treated as a Home Care Services employee for the purposes of overtime calculation. |
Laundry allowance | Assign this tag if the employee is required to launder any special clothing or articles of clothing. |
Shiftworker | Assign this tag to an employee who requires an additional one week of annual leave |
Social and community services | Assign this tag if the employee is to be treated as a Social and Community Services employee for the purposes of overtime calculation. |
Time in lieu of overtime | Assign this tag if the employee elects to always accrue time in lieu rather than be paid overtime. Time off instead of payment for overtime leave is accrued at the same rate as the number of overtime hours worked. |
Uniform allowance | Assign this tag if the employee is to be paid a uniform allowance rather than be provided with uniforms. |
System Limitations
Please note that rules will not be able to interpret or calculate the below clauses due to platform limitations and will require manual intervention.
- (d) Time off must be taken:
- (i) within the period of 3 months after the overtime is worked; and
- (ii) at a time or times within that period of 3 months agreed by the employee and employer.
- (e) If the employee requests at any time, to be paid for overtime covered by an agreement under clause 28.2 but not taken as time off, the employer must pay the employee for the overtime, in the next pay period following the request, at the overtime rate applicable to the overtime when worked, based on the rates of pay applying at the time payment is made.
- (f) If time off for overtime that has been worked is not taken within the period of 3 months mentioned in paragraph (d), the employer must pay the employee for the overtime, in the next pay period following those 3 months, at the overtime rate applicable to the overtime when worked, based on the rates of pay applying at the time payment is made.
An employee who works make-up time will be paid the amount payable had the employee performed the cancelled service or the amount payable in respect of the work actually performed, whichever is the greater.
(c) The uniform allowance, but not the laundry allowance, will be paid during all absences on paid leave, except absences on long service leave and absences on personal/carer's leave beyond 21 days.
The system is set up by default to pay the uniform allowance even if the employee has taken personal/carer's leave for more than 21 days.
Where employees have worked 2 or more broken shifts that begin on different days, the system would incorrectly apply 2 units of Broken Shift Allowance (1 unpaid break), resulting in an overpayment.
Manual intervention in the pay run is required to adjust to pay 1 unit of Broken Shift Allowance (2 unpaid breaks).
Per the example below, the employee did 2 shifts on Thursday and 1 shift on Friday, resulting in the Broken Shift Allowance (1 unpaid break) being paid on both Thursday and Friday. This needs to be adjusted so that only 1 unit of Broken Shift Allowance (for 2 unpaid breaks) is paid on Friday
Where employees have worked in excess of the 12-hour span that passes midnight, the system is only able to identify shifts on the same day. For hours beyond the 12-hour span and passes midnight would require manual intervention to ensure the correct penalty is paid to employees.
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