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Please note that our team will be attending a company-wide conference from 21 - 28 September 2026 inclusive.

We will continue to operate at a reduced capacity, however live chat and phone support will be unavailable during this time and we may be slow to respond.

Hero AI is available 24/7 to assist, and if it is unable to answer your query, an email ticket will be created for our team.

  1. Your Payroll New Zealand
  2. Getting started
  3. Getting started (MY)

Getting started (MY)

Articles in this section

  • NZ Essentials Payroll Plan
  • Create an Account
  • Frequently Asked Questions
  • Creating a business in a different region
  • New Zealand Payroll - Getting Started Guide & Basic Webinar
  • Change personal details
  • Recover your payroll user account 2FA
  • Getting started: Importing Opening Balances
  • Set up Two-Factor Authentication (2FA)
  • Reset your password
  • New Zealand getting started guide and basic webinar via the payroll platform
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