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Please note that our team will be attending a company-wide conference from 21 - 28 September 2026 inclusive.

We will continue to operate at a reduced capacity, however live chat and phone support will be unavailable during this time and we may be slow to respond.

Hero AI is available 24/7 to assist, and if it is unable to answer your query, an email ticket will be created for our team.

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Articles in this section

  • Creating Leave Requests on Behalf of an Employee
  • Leave Overview
  • Complete my Employee Self Setup (ESS) process as an employee
  • Unlock a pay run after superannuation has been paid
  • Manage higher of super calculations for employees
  • Managing Leave Requests
  • ATO Cloud Software Authentication and Authorisation (CAA)
  • Manage employee tags
  • Manage Users Overview
  • Manage Two-Factor Authentication
  • How do I register with Beam to automate superannuation payments?
  • Reporting Access
  • Managing SBR software IDs at a Brand and/or Partner level
  • How to set up the provision for leave liabilities in my payroll journal
  • Restricted Users - Employee and Location Permissions
  • Managing the JobKeeper Payment
  • Email Sender Authentication: Setting up DKIM
  • Exporting Journal Accounts
  • Beam Errors on submitted Super Batches
  • Creating a Full or Restricted Access User
  • RESC deduction type for Salary Sacrifice Super payments
  • Setting up Child Support Deductions
  • Manage Employee Groups
  • Errors and Warnings When Creating Beam Super Batches
  • Restore Deleted Items
  • Why has my Beam super batch been cancelled?
  • Setting up kilometre allowance
  • Leave Accrual Locations
  • Deduction category classification options defined
  • Can restricted users access employee details?
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