Gabriella Adelyne Alicaya
Activity overview
Latest activity by Gabriella Adelyne Alicaya-
Gabriella Adelyne Alicaya created an article, Troubleshoot incorrect earnings in a pay run
If earnings are not showing as expected in a pay run on the Payroll platform, there are several areas you can check for troubleshooting.Troubleshooting incorrect earnings in a pay run1. Timesheets ...
-
Gabriella Adelyne Alicaya created an article, Single Touch Payroll (STP) foreign income types FAQ
STP Error"Reason: Country of Income must be provided. A Foreign Employment Income Type must contain a Country of Income."ExplanationThe country code is picked up via the location setting the employ...
-
Gabriella Adelyne Alicaya created an article, Troubleshoot the error message 'Error publishing journals'
If you are encountering the 'Error publishing journals' message on the Pay Run page, it may be due to issues with your journal integration. For example, the error may occur if an integration you us...
-
Gabriella Adelyne Alicaya created an article, Run a HeroClear Contribution Error Report
The HeroClear Contribution Error Report gives payroll administrators a complete view of all contribution errors and warnings returned by HeroClear for a selected period. It is available under the R...
-
Gabriella Adelyne Alicaya created an article, Payday Super FAQs
The basics of payday super Payment timing & deadlines Clearing houses & processing Transition to HeroClear Errors, bounced payments & fund mergers Cash flow & business impact Compliance & penaltie...
-
Gabriella Adelyne Alicaya created an article, Payday Super (Qualifying Earnings & Annual MCB): What Admins Need to Do
From 1 July 2026, Australian employers must calculate and report super using the new Qualifying Earnings (QE) framework and apply an Annual Maximum Contribution Base (MCB) cap, replacing the existi...
-
Gabriella Adelyne Alicaya created an article, Partner Dashboard - Register Sender ID
Businesses using a custom SMS sender name (the name that appears instead of a phone number on payroll text messages) are now required to register that name with official documentation. Partners and...
-
Gabriella Adelyne Alicaya created an article, The Security Dashboard
The Payroll Security Dashboard is a centralised page dedicated to managing user security access and two-factor authentication (2FA). These settings used to be under Manage Users. But with the intro...
-
Gabriella Adelyne Alicaya created an article, Mining Industry Award (MA000011)
OverviewThis article provides guidelines about using the pre-built Award package. For further information about this industry award, refer to Mining Industry Award 2020 - MA000011 [MA000011] - Fai...
-
Gabriella Adelyne Alicaya created an article, Submit an account recovery request
You can submit an Account Recovery Request if you cannot log in to the payroll platform because you cannot verify your 2FA. This may be because you have lost access to your authentication app, or s...