The payment method options available to subscribers are:
- Credit card using Visa or Mastercard; or
- Direct debit of a bank account
The default payment method will be credit card. Once credit card details are entered, the platform will perform a pre-authorisation of $1 to make sure the card is valid, but the credit card will not be charged. It will show in your internet banking as a 'Pending' charge for a couple of days before it disappears.
Changing payment details
- Click Payroll Settings.
- Click Subscriptions.
Your current payment information will then be shown.
- Click Change payment details.
- Click Use a new credit card
- Click Enter details
- Enter your card details
- Click Submit
- Click Payroll Settings.
- Click Subscriptions.
Your current payment information will be shown.
Image - Click Change payment details.
- Click Set up a direct debit
- Click Enter details
- Enter your direct debit details
- Click Submit
- Once all fields (note the mandatory fields) have been completed click on the submit button. You will then be directed to the direct debit mandate that contains the following information:
- Bank details provided by you
- Date of authorisation by you
- Details of the merchant, ie Employment Hero
Important
Confirming the mandate is an essential and compulsory step in this process as, without your authorisation, we will not be able to debit your bank account for payment.
Upon clicking the Confirm button, payment details will be saved and an email will be sent to the billing contact email address with confirmation of your direct debit setup.
Changing plans
For questions about other subscription options or to switch subscription plans:
- Click Subscription on the main menu of your Payroll platform.
- Click the Submit a change request button.