If an employee notifies you that they have not received an email, you are able to check the 'mail log' for any emails that have bounced or dropped. Once these are confirmed, you are also able to unblock them from within the business settings.
A short video on this setup can be found here.
To access the mail log, go to the Payroll settings > Mail Log page.
You are able to filter the results in a number of ways:
- Email Address - allows you search for a specific address
- Template - the type of email e.g. pay slip, scheduled shift etc
If there are any bounced/dropped emails they will appear below with the reason and a tick box next to it. If you tick this box you will be able to unblock it in order to re-send once corrections have been made.