If you are encountering the 'Error publishing journals' message on the Pay Run page, it may be due to issues with your journal integration. For example, the error may occur if an integration you use is not functioning correctly.
This article outlines the steps you can take to troubleshoot the issue by exporting your account configuration, then disabling and re-enabling your journal integration.
Manage data
Adjust journal integration
If you are using a journal integration, you can try temporarily disabling your integration, then re-enabling it on the Payroll platform.
It is advised that you export the current account configuration prior to disabling the integration in case the account mapping is not saved.
- Click Business on the main menu.
- Click Payroll Settings on the submenu.
- Under Business Settings, click Chart of Accounts.
- Click the Export Configuration button.
Your chart of accounts should now be downloaded and accessible in your browser's download history. - Once again, click Business on the main menu.
- Click Payroll Settings on the submenu.
- Under Business Management, click Integrations.
- Find the box that contains your active integration (for example, Xero). It will have the word 'Enabled' on it.
- In the box, click the red circle with a red line through it (this is the 'Disable the integration' button).
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With the integration disabled, now re-enable it by clicking the button where the red circle was when you first clicked it.
Important
Once the journal service has been re-enabled, review your Expense Categories to ensure all expense categories have a tax code/tax rate entered.
- With the process complete, now re-attempt to export the journal.