This article explains how to handle super overpayments and reversals in HeroClear, including what to do before and after a batch has been submitted to a fund.
This article explains how to:
Overpayments
- If the batch has not yet been submitted: cancellation may be possible, but requires Employment Hero's assistance. Contact Employment Hero support as soon as possible.
- If already submitted and paid to the fund: the reversal process must be initiated directly with the fund. Contact Employment Hero support urgently, marking it as a priority.
Good to know
HeroClear will streamline the correction batch process by reusing returned funds once the reversal is complete.
Reversals and refunds
The employer must engage directly with the super fund to initiate a recall. Each super fund has its own process — many require employers to complete forms and provide statutory declarations. HeroClear does not currently have an in-platform mechanism to initiate a fund-level recall.
Refunds from funds are processed per the Contribution Transaction Error Response (CTER), and the fund determines the cadence. Multi-entity cases can see staggered refunds. If a partial refund is more than 5 business days old and you haven't received the remainder, contact Employment Hero support.
Further information
If you are looking for further ideas, try our community Hero Connect is currently only available for HR-only and HR+Payroll customers. Hero Connect is not yet available for Payroll-only customers. .