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Please note that our team will be attending a company-wide conference from 21 - 28 September 2026 inclusive.

We will continue to operate at a reduced capacity, however live chat and phone support will be unavailable during this time and we may be slow to respond.

Hero AI is available 24/7 to assist, and if it is unable to answer your query, an email ticket will be created for our team.

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Articles in this section

  • Creating Leave Requests on Behalf of an Employee
  • Leave Overview
  • Complete my Employee Self Setup (ESS) process as an employee
  • Managing Leave Requests
  • Managing Employee Tags
  • Manage Users Overview
  • Manage Two-Factor Authentication
  • Reporting Access
  • How to set up the provision for leave liabilities in my payroll journal
  • Restricted Users - Employee and Location Permissions
  • Email Sender Authentication: Setting up DKIM
  • Exporting Journal Accounts
  • Creating a Full or Restricted Access User
  • Manage Employee Groups
  • Restore Deleted Items
  • SOCSO Contributions
  • Can restricted users access employee details?
  • Dimensions Overview
  • Employing Entities: Payroll
  • Tiered Leave Template
  • How to add, edit, delete, and restore locations
  • Import your managed users data
  • Leave Accrual on Entitlement Basis
  • Bulk update multiple pay rates for employees
  • Minimum software requirements
  • Employing Entities: Payroll
  • Restricted Email Domains
  • Location user permissions for managers
  • User access - one per browser session
  • Manage Employee Self Setup (ESS) on the Payroll platform as an employer
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