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Please note that our team will be attending a company-wide conference from 21 - 28 September 2026 inclusive.

We will continue to operate at a reduced capacity, however live chat and phone support will be unavailable during this time and we may be slow to respond.

Hero AI is available 24/7 to assist, and if it is unable to answer your query, an email ticket will be created for our team.

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Articles in this section

  • Creating Leave Requests on Behalf of an Employee
  • Leave Overview
  • Complete my Employee Self Setup (ESS) process as an employee
  • Managing Leave Requests
  • Managing Employee Tags
  • Manage Users Overview
  • Manage Two-Factor Authentication
  • HMRC Forms
  • Configuring Employment Allowance and/or Small Employers Relief
  • Apprenticeship Levy
  • HMRC Forms
  • Reporting Access
  • Cyclical Re-enrolment
  • NEST error messages
  • Aviva Pension errors
  • Smart Pension errors
  • NOW pensions errors
  • Common PensionSync errors
  • the people's pension errors
  • Add a pension to an employee already enrolled in a pension scheme
  • Paying a Bonus
  • Restricted Users - Employee and Location Permissions
  • Pay Slips - Hiding Units.
  • Disable The Qualifying Earnings for a NEST Scheme Once It's Connected To PensionSync
  • Seconded/EEA employees
  • Student Loans
  • Email Sender Authentication: Setting up DKIM
  • Exporting Journal Accounts
  • Creating a Full or Restricted Access User
  • Manage Employee Groups
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