Gabriella Adelyne Alicaya
Articles
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Partner Dashboard - Brand Events
Brand Events is available on the Partner Dashboard. It lets you search for platform activity across all your customer businesses at once. Brand Events is useful for auditing purposes as it shows wh...
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Troubleshoot incorrect earnings in a pay run
If earnings are not showing as expected in a pay run on the Payroll platform, there are several areas you can check for troubleshooting.Troubleshooting incorrect earnings in a pay run 1. Timesheet...
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The Security Dashboard
The Payroll Security Dashboard is a centralised page dedicated to managing user security access and two-factor authentication (2FA). These settings used to be under Manage Users. But with the intro...
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Submit an account recovery request
You can submit an Account Recovery Request if you cannot log in to the payroll platform because you cannot verify your 2FA. This may be because you have lost access to your authentication app, or s...
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Account Recovery for Partners and enabled Brand-Level Users
If a user cannot verify their 2FA, they can submit an Account Recovery Request on the payroll platform. Partners can approve or decline this request, or they can enable Brand-Level Users to action ...
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Download Pension Files
For pension schemes set up with Royal London, True Potential, or 'Other' providers via PensionSync, automatic data delivery is not possible due to the absence of a direct API.To facilitate your pen...