Gabriella Alicaya
Activity overview
Latest activity by Gabriella Alicaya-
Gabriella Alicaya created an article, Partner Dashboard - Brand Events
Brand Events is available on the Partner Dashboard. It lets you search for platform activity across all your customer businesses at once. Brand Events is useful for auditing purposes as it shows wh...
-
Gabriella Alicaya created an article, Troubleshoot incorrect earnings in a pay run
If earnings are not showing as expected in a pay run on the Payroll platform, there are several areas you can check for troubleshooting.Troubleshooting incorrect earnings in a pay run 1. Timesheet...
-
Gabriella Alicaya created an article, The Security Dashboard
The Payroll Security Dashboard is a centralised page dedicated to managing user security access and two-factor authentication (2FA). These settings used to be under Manage Users. But with the intro...
-
Gabriella Alicaya created an article, Submit an account recovery request
You can submit an Account Recovery Request if you cannot log in to the payroll platform because you cannot verify your 2FA. This may be because you have lost access to your authentication app, or s...
-
Gabriella Alicaya created an article, Account Recovery for Partners and enabled Brand-Level Users
If a user cannot verify their 2FA, they can submit an Account Recovery Request on the payroll platform. Partners can approve or decline this request, or they can enable Brand-Level Users to action ...
-
Gabriella Alicaya created an article, Download Pension Files
For pension schemes set up with Royal London, True Potential, or 'Other' providers via PensionSync, automatic data delivery is not possible due to the absence of a direct API.To facilitate your pen...
-
Gabriella Alicaya created an article, Sync auto enrolment letters from the Payroll platform to Employment Hero
As part of the payroll documents that can be synced from Payroll to Employment Hero, you can now sync Auto Enrolment letters. When Auto Enrolment letters are saved in Payroll, the letters will be s...
-
Gabriella Alicaya created an article, Grant restricted users access to Business Settings
As a full access user, you can grant restricted access to other users — such as managers — allowing them to access only specific areas of the payroll system. This is ideal when you want to limit wh...
-
Gabriella Alicaya created an article, Set up multiple PAYE
The multiple PAYE feature allows you to add more than one PAYE scheme to an organisation in the payroll platform. Please note that if you have any CIS set up on your business, they will need to be ...
-
Gabriella Alicaya created an article, Partner Dashboard - Archive Inactive Business
Partners can deactivate inactive businesses through the Partner Dashboard. Inactive businesses are defined as: Organisations created more than 14 months ago and with no pay run in over 14 months. I...