The 'User account management page' within the partner dashboard allows partner/brand users to unlock user accounts (e.g. an employee within a company) who have been locked out due to entering their password incorrectly. This only applies to user accounts that you have access to within your partner/brand level access.
- Email Address;
- 2FA status: This will be green 2FA symbol if they have satisfied their 2FA requirements or red if they haven't satisfied their 2FA requirements;
- The brand the user is linked to ;
- The account status;
In order to unlock the account, simply click the green padlock icon. The system will confirm the user account has been unlocked, and it will be removed from the list:
NB: A user can only unlock user login accounts that are linked to their partner and/or brand accounts.
If you have any questions related to this please contact us via firstname.lastname@example.org