Managing Shift Swapping

As a manager, you can control the shift swapping process by:

  • Knowing who has swapped their shift and to whom;
  • Approving the shift swap before it is applied to the roster; and
  • Tracking shift swaps over periods of time using the Shift Swapping Report.

Ensure that shift swapping is available by ticking the box that says “Employees can swap shifts that have been assigned to them”. This setting is located in 'Payroll Settings' > 'Rostering'.


N.B. As it is part of rostering, shift swapping is only available to users on the Plus/Advanced plan. 

Shift swap workflow

  1. Employee A receives a notification for a new shift that has been assigned to them. They cannot work this shift, so they choose to swap it with another employee. To do this, they go into the relevant shift and click on ‘Swap’ from WorkZone, their Employee portal or via email/sms notifications:


  2. When they click on 'swap', the employee needs to select a recommended employee from a drop down list. Recommended employees are those that:
    • can work at the location, ie location assigned in the file
    • are able to work, ie not rostered elsewhere, unavailable or on approved leave
    • employee has the work type and/or higher classification (if these have been assigned in the shift)

    They can also enter a note. 


  3. Employee B is notified that there is a shift swap that they need to action. The employee logs into the employee dashboard to view the details of the shift:


  4. Employee B decides to accept the swap. Once they clicks on ‘Accept Swap’, the shift status updates to ‘Awaiting Approval’:


  5. Employee A's manager receives a notification of a pending shift swap that requires approval. The manager logs into the roster and clicks on the swap shifts icon to view the details of the swap:



  6. The manager reviews the details and is happy to approve the swap. They click on ‘Approve’. Both employee A & B receive a notification confirming the swap has been approved and the shift is automatically reassigned in the roster to employee B.

What happens if the shift swap is not actioned?

If employee A swaps with employee B, and employee B does not action the shift, the shift will remain that of employee A in the roster until it has been actioned. If the business has set up shift cut off actions (such as the example below):



......then employee A will receive a notification saying that they have to action their shift (because it still belongs to employee A until employee B actions it). Employee B does not get another reminder about the proposed shift swap.

If neither employee A or employee B action the shift, then the shift will follow whatever the ‘default shift action’ configuration is for that business, for example:




Manager notifications

There are 2 notification settings that managers can switch on to receive email alerts:

  1. A daily reminder that notifies the manager of all pending shift swaps – this details the shift date, the employee initiating the swap and who it is being swapped with; and
  2. An instant notification for when a shift swap requires manager approval.

Shift swap cut off period

At a business level, you can set the cut off period where an employee can no longer swap a shift. If the setting prescribes that a shift can be swapped up to 48 hours before the shift commences, employees will be prevented from swapping a shift the day before the shift commences.

Manager approval

Another business level setting is choosing what level of manager approval will apply regarding shift swapping. The options are:

  1. No manager approval required at all: In this scenario, when an employee accepts a shift swap the shift will automatically be reassigned in the roster to the employee who accepted the swap.
  2. Manager approval only required where the swapped shift cost is higher than the original shift cost: In this scenario, the manager will be notified only when the shift cost, as a result of the swap, becomes higher than the original shift cost. If this is the case, the manager will need to approve the swap before it is confirmed. Otherwise, if the swapped shift cost is equal to or lower than the original shift cost, the shift will automatically be reassigned in the roster to the employee who accepted the swap.
  3. Swapped shifts always require manager approval: In this scenario, when an employee accepts a shift swap the shift will need to be approved by the manager before it is reassigned in the roster to the employee who accepted the swap.

These approval settings are configured via Payroll Settings > Rostering:


Note: The manager won't be able to approve the swap until both parties have accepted the shift in question.

Manager Rejection

When a manager rejects a shift swap, they will need to enter a reason:


Both employees will then be notified and the shift will remain assigned in the roster to the original employee.

More information on shift swapping can be found below:

Shift Swapping Report

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