General Retail Industry Award 2020 (MA000004)

The article provides guidelines about when to use the different work types and tags that are included as part of the pre-built Retail award packages. For further information about the general retail industry award, refer to General Retail Industry Award.

Key updates

  Select the current financial year tab to see award updates for the 2023/24 financial year, while all previous updates before this time you can find in the historical financial years tab.

Current financial year Historical financial years
May 2024

13th

We have updated the award to reflect the penalty change in clause 16.6 Breaks between work periods particularly clause 16.6(b) as per Fair Work Commission’s Variation of modern award to remove ambiguity or uncertainty or correct error. You can find information on the Determination here.


These changes come into effect from the first full pay period on or after 14th May 2024. Please install these updates after you have finalised your last pay run before the first full pay period beginning on or after the 14th of May 2024.

6th

  • We have updated the clause numbers in the rule set to align with the Fair Work award.
  • We have updated the pay category "Casual Shiftworker - Base" (used in the Baking Production Casual Workers & General Casual Shiftworkers rule sets) to accrue leave. 
April 2024

15th

We've made the following changes across all rule sets:

  1. Per clause 19.3, a new tag "Laundry Allowance" has been added to the Uniform Laundering Allowance rule. Assign this tag to an employee responsible for laundering any special clothing that is required to be worn by them.
  2. Per clause 10.9 and 11.2, a new work type and shift condition "No minimum engagement" has been added to the Minimum Engagement rules for Part Time and Casual employees respectively. Employees need to use this work type on timesheets where the 3 hour minimum engagement does not apply.

We've also made the following change across all Permanent rule sets: 

  1. Per clause 21.2, the Exceeding 152 hours, 114 hours, 76 hours and 38 hours rules have been updated to ensure that the overtime will apply correctly. 
November 2023

20th

  1. Rules for ordinary hours worked, weekend worked, public holiday worked, recalled to work and travelling time has been updated with shift condition "time worked in a shift" in the Casual Non-Shift-Workers and Permanent Non-Shift-Workers rule set.
  2. We have added a new rule Stop processing allowance to ensure the correct interpretation when work type "Kilometre Allowance" is used. The following rule sets have been updated:
    • Retail (Newagencies) Casual Non-Shift Workers
    • Extended Hrs Retail Casual Non-Shift Workers
    • Retail (Newagencies) Permanent Non-Shift Workers
  3. A new rule 7th Day OT has been added to allow employees to receive overtime when working more than 6 consecutive days per clause 15.7(e). This rule needs to be used with work type "7th Day OT" where specific rostering conditions are met. This rule is only applicable to full time employees. (Note: System will count the number of shifts in a week instead of days.) The following rule sets have been updated:
    • General Permanent Shiftworkers
    • General Retail Permanent Non-Shift Workers
    • Extended Hrs Retail Permanent Non-Shift Workers
    • Baking Production Permanent Workers
    • Retail (Newagencies) Permanent Non-Shift Workers
August 2023

1st

From 1 August, all employees are entitled to 10 days of paid family and domestic violence leave each year. The (Unpaid) Family and Domestic Violence Leave configuration settings under awards have been updated - the leave category is disabled from award leave allowance templates, and the work type is not enabled automatically for all employees. Please ensure that employees no longer use the unpaid leave category or work type.

July 2023

1st

We have updated the award to reflect the Fair Work Commission’s National Minimum Wage increase detailed in the Annual Wage Review 2022-23 decision and also includes updates to expense-related allowances. You can find information on the Determinations here and here. 

These changes come into effect from the first full pay period on or after the 1st July 2023. Please install these updates after you have finalised your last pay run before the first full pay period beginning on or after the 1st July 2023.

Installing the pre-built award package

For details on how to install this pre-built award template, please review the detailed help article here. While we make every effort to provide a high-quality service, we do not accept responsibility for, guarantee, or warrant the accuracy, completeness, or up-to-date nature of the service. Before using it, users should evaluate its accuracy, currency, completeness, and relevance for their purposes.

Work types

The following lists out and explains the work types an employee can select on their timesheet.

A - F
10hr break between shifts. Choose this work type when, by agreement between an employer and an employee, the break between shifts is between 10 and 12 hours (rather than the usual minimum of 12 hours).
11hr shift (approved by employee). Once per week, an employee may agree to be rostered to work for 11 hours as part of their ordinary hours. This work type should be selected on that day.
Annual leave taken. Choose this work type when annual leave is taken.
Carer's leave. Choose this work type when carer’s leave is taken.
Casual 1.5 minimum engagement. Choose this for casual employees that can be engaged for a minimum of 1.5 hours rather than a minimum engagement of 3 hours based on the criteria.
Cold work (above 0 degrees). Employees principally employed on a particular shift to enter cold chambers and/or to stock and refill refrigerated storages should choose this work type.
Cold work (below 0 degrees). Choose this work type if the employee is required to work in a cold chamber where the temperature is below 0 degrees.
Compassionate leave. Choose this work type when compassionate leave is taken.
First aid officer. Choose this work type if the employee with appropriate first aid qualification was appointed to perform first aid duty for the shift.
G - L
Kilometre allowance. Where an employer requests an employee to use their own motor vehicle in the performance of their duties, this work type should be used. The kilometres travelled should be entered into the ‘units’ field.
M - R
No meal break. Normally, meal breaks are automatically added for shifts over 5h30m. Use this work type to indicate that no meal break was taken during the shift.
No minimum engagement. Choose this work type when the minimum engagement of 3 hours doesn't apply to either Part-Time or Casual employees.
OT meal allowance. An employee that was required to work more than one hour of overtime with less than 24 hours’ notice and not provided with a meal should add one unit of this allowance to their shift.
OT meal allowance (>4 OT hours worked). An employee that was required to work more than four hours of overtime with less than 24 hours’ notice and not provided with a meal should add 1 unit of this allowance to their shift. It is in addition to adding one unit of OT meal allowance.
Public holiday not worked. Choose this work type where employees are not required to work on a gazetted public holiday.
Recalled to Work Use this work type when employees are recalled to work by the employer to perform specific duties on a day, and entitled to minimum of 3 hours pay. 
S - Z
Sick leave. Choose this work type when sick leave is taken.
Time in lieu taken. Choose this work type when time in lieu is taken.
Time off in lieu of overtime. Choose this work type if the employee elects to accrue time in lieu rather than be paid for any overtime for this shift.
Travelling time. When an employee is required to work at a place away from their usual place of employment, this work type should be selected to enter the time spent travelling.
Unpaid leave. Choose this work type when unpaid leave is taken.

Tags

The following tags are available to employees under the award.

A - F
7 day shift worker. Assign this tag if you employed the employee as a shift worker who you regularly rostered to work on Sundays and public holidays. As per national employment standards, a 7-day shiftworker has an entitlement to an extra one week of annual leave per year.
First aid officer. Assign this tag if the employee has an appropriate first aid qualification and you make them to the ongoing first aid officer during every shift, you roster them to work.
L - Z
Laundry Allowance. Assign this tag to an employee responsible for laundering any special clothing that is required to be worn by them.
Time in lieu of overtime Assign this tag if the employee elects to always accrue time in lieu rather than paid overtime.

Further information

Time in Lieu Explanation

Time off instead of payment for overtime leave accrues at the same rate as the number of overtime hours worked. For example, an employee who worked two overtime hours has an entitlement to two hours’ time off. If you do take time off for overtime and the time off you intend, pay it out, you must pay at the overtime rate applicable to the overtime when worked

It also applies when you terminate an employee and you have to pay out the time. To pay it out correctly, you will need to record the overtime rate manually while you are processing the time in lieu accrual. We suggest that you record the overtime details in the Notes section of the leave accrual line in the pay run.

If you are required to pay out the time off for overtime either before termination or during termination, you can run a Pay Run Audit Report. It will show the pay runs for the employee where they accrued Time in Lieu, enabling yout to determine the applicable rates. Next, you can run an Employee Payment History Report to determine if they took any of the time off for overtime. You can then determine the correct balance based on the number of hours by taking the equivalent to the overtime payment that you made.

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