The article provides guidelines for using the pre-built Supported Employment Services Award package. For further information about this industry award, refer to Supported Employment Services Award 2020.
Key updates
Select the current financial year tab to see award updates for the 2026/27 financial year, while all previous updates before this time you can find in the historical financial years tab.
1st
We have updated the award to reflect the Fair Work Commission's National Minimum Wage increase detailed in the Annual Wage Review 2026 decision, and also includes updates to expense-related allowances. You can find more information on the Determinations here and here.
These changes come into effect from the first full pay period on or after the 1st July 2026. Please install these updates after you have finalised your last pay run before the first full pay period beginning on or after the 1st July 2026.
13th
The superannuation configurations have been updated for the following allowance pay categories:
- First aid allowance.
- Leading hand allowance 11–20 employees.
- Leading hand allowance 3–10 employees.
- Leading hand allowance more than 20 employees.
- Toilet cleaning allowance.
6th
We have updated the Supported Employment - Casual rule set by deleting the rule 28.4 Public Holiday Christmas & New Year's Day to align with clause 27 of the award.
6th
We have introduced a new suite of configurations for Salaried Employment Agreements to allow the employers to manage the salaried employees, who are under Individual flexibility arrangements, directly within the award instead of having to remove them.
This introduction, which is an enhancement rather than a legislative update requirement, includes the items below if they do not already exist within an award:
- Pay Categories (Salary and Salary - Public Holiday Not Worked).
- Leave Allowance Templates for “No loading” and “With loading”.
- Rule Set to disregard timesheets.
- Pay Rate Templates.
- Employment Agreements for all employee types (full-time, part-time, and casual).
For detailed information on the changes, please refer to our guide here.
We have also renamed all leave allowance templates by adding the award code as a prefix. This ensures each template can be accurately associated with its respective award, particularly in cases where template names are identical.
We have also updated the award to reflect changes in the First Aid Allowance, ensuring alignment with the Pay Guide and PACT. To address these changes, we have updated the rule and rates from per hour to per week in all applicable pay rate templates.
1st
We have updated the award to reflect the Fair Work Commission's National Minimum Wage increase detailed in the Annual Wage Review 2024-25 decision and also includes updates to expense-related allowances. You can find more information on the Determinations here and here.
These changes come into effect from the first full pay period on or after the 1st July 2025. Please install these updates after you have finalised your last pay run before the first full pay period beginning on or after the 1st July 2025.
26th
We have identified an issue affecting Paid Family and Domestic Violence Leave (PFDVL) accrual calculations. The accrual method was changed from "BASED ON A LEAVE YEAR" to "ON AN ONGOING BASIS," which may have caused incorrect leave accruals for some employees. The award has been updated to correct the accrual configuration.
For guidance on making leave adjustments, refer to this support article.
12th
We have updated the 'Minimum Shift Engagement' (Part Time and Casual) for Supported Employment Permanent and Casual rule set to exclude Leave Without Pay and Personal/Carer's Leave. This ensures minimum engagement requirements don't apply during leave.
Additionally, we have introduced a new work type and shift condition, "No Minimum Shift Engagement" for situations where these rules are not applicable.
24th
We have revised the Permanent and Casual rulesets to ensure that the rules regarding 'First Aid Allowance' align correctly with clause 18.2(c).
1st
We have updated the award to reflect the Fair Work Commission's National Minimum Wage increase detailed in the Annual Wage Review 2023-24 decision and also includes updates to expense-related allowances. You can find more information on the Determinations here and here.
These changes come into effect from the first full pay period on or after the 1st July 2024. Please install these updates after you have finalised your last pay run before the first full pay period beginning on or after the 1st July 2024.
We have also updated the "Community Service Leave Taken" pay category, where it does not accrue super but accrues leave. The payment classification has also been updated in line with the ATO specification categories.
The Supported Employment - Permanent and Supported Employment - Casual rulesets have been updated to include a rule for Paid Family Domestic Violence Leave.
19th
We have created a new rule "Outside Ordinary Hours" to ensure that overtime will apply as per clause 13.3.
29th
We have updated the award to ensure that the Auto meal break rule will apply as per clause 14.1
1st
From 1 August, all employees are entitled to 10 days of paid family and domestic violence leave each year. The (Unpaid) Family and Domestic Violence Leave configuration settings under awards have been updated - the leave category is disabled from award leave allowance templates, and the work type is not enabled automatically for all employees. Please ensure that employees no longer use the unpaid leave category or work type.
1st
We have updated the award to reflect the Fair Work Commission’s National Minimum Wage increase detailed in the Annual Wage Review 2022-23 decision and includes updates to expense-related allowances. You can find information on the Determinations here and here.
These changes come into effect from the first full pay period on or after the 1st July 2023. Please install these updates after you have finalised your last pay run before the first full pay period beginning on or after the 1st of July 2023. It includes Fair Work Commission's recent change to add new classifications, Grades A and B, in addition to the existing Grade 1 – 7 classifications. You can find Information on the changes here.
13th
We have updated the award to make sure that the Toilet Cleaning allowance will apply correctly per shift and that we enabled the Vehicle Allowance above the ATO limit and the Vehicle Allowance up to the ATO limit pay categories for the Salary Pay rate template.
Installing the pre-built award package
To read details on how to install and configure this Pre-built Award Template, please review the following article. Before relying on the award information, users should carefully evaluate its accuracy, currency, completeness, and relevance for their purposes. You should also obtain appropriate professional advice.
The award default Rule Set Period is set to Weekly that ends every Sunday. If you follow a different work pattern or roster period, you can review and set the rule set period date that applies to your organisation.
Conditions of pay
Work Conditions
| Clause | Conditions | |
|---|---|---|
| Auto meal break. | 14.1 | 30 minutes unpaid meal break after 5.5 hours of work |
| Clause | Conditions | |
|---|---|---|
| Higher duties. | 15.4 | An employee will be paid at a higher grade if carrying out the duties of a higher grade for two or more hours on any shift. |
| Clause | Conditions | |
|---|---|---|
| Minimum shift engagement. |
10.3 11.6 |
|
Penalties
| Clause | Conditions | |
|---|---|---|
| Shift penalties. |
22.1 22.2 |
|
| Weekend penalties. | 22.3 |
|
Ordinary hours of work and overtime
| Clause | Conditions | |
|---|---|---|
| Maximum Daily Engagement. | 13.1 |
|
| Maximum hours worked in a period. | 13.2 |
|
| Ordinary hours of work. |
13.3 11.6 |
6am-6pm, Monday to Friday |
| Overtime. |
21.1 21.2 |
In computing overtime, each day’s work will stand alone and calculations will be made to the nearest 5 minutes. Time off in lieu 21.6(d) is the time off that an employee is entitled to take that is the same as the number of overtime hours worked. |
| Public Holidays. |
22.4 28.4 |
|
| Clause | Conditions | |
|---|---|---|
| Time off in lieu . | 21.6(d) | The period of time off that an employee is entitled to take is the same as the number of overtime hours worked. |
Special notes
Annualised Salary Employees
Per clause 17, where employees are paid an annual salary, please use the employment agreement Annualised Wages. Employees would be paid earnings by default and timesheets submitted for tracking purposes. Please refer to this article for more information on setting up employees with annualised wage arrangements.
Work types
Work types are a description of the kind of shift you are working, and you select them when you record a timesheet. The following is a list of work types employees can select on their timesheet, and the meaning of each item.
| 10 hrs agreement. | Choose this work type if, by agreement between employee and employer, an employee can work ten ordinary hours in a shift. |
| Annual leave taken. | Choose this work type when annual leave is taken |
| Compassionate Leave Taken. | Choose this work type when compassionate leave is taken. |
| Family and Domestic Violence Leave Taken. | Choose this work type when unpaid family and domestic violence leave is taken |
| Leave Without Pay Taken. | Choose this work type when any unpaid leave is taken. |
| Long Service Leave Taken. | Choose this work type when any unpaid leave is taken. |
| Meal Allowance - no meal supplied. | Choose this work type when required to work beyond 6.00 pm or if overtime continues beyond 10.00 pm, an employee will be provided with a 30-minute meal break and paid the meal allowance. |
| Paid Community Service Leave Taken. | Choose this work type when community service leave is taken. |
| Paid Family and Domestic Violence Leave Taken. | Choose this work type when paid family and domestic violence leave is taken. |
| Personal/Carer's Leave Taken. | Choose this work type when personal and/or carer's leave is taken. |
| Public Holiday not worked. | Choose this work type where a Permanent employee is not required to work on a shift falling on a gazetted public holiday that the employee would have otherwise worked on had it not been a public holiday. |
| Time In Lieu Taken. | Choose this work type when time in lieu is taken. |
| TIL Accrual - Overtime. | Choose this work type if the employee elects to accrue time in lieu rather than be paid overtime for a shift. |
| Toilet cleaning. | Choose this work type if the employee is engaged for the major portion of a day or shift in cleaning toilets. |
| Vehicle Allowance. | Choose this work type if the employee uses their own vehicle during working hours. The kilometres travelled should be entered into the 'units' field. |
Shift conditions
Shift Conditions are further details you can add to a shift where more than one condition applies to your shift. Shift conditions are selected when you edit a timesheet record, or when clocking on using the ClockMeIn Time and Attendance or WorkZone apps. The following is a list of Shift Conditions employees can select on their timesheet, and the meaning of each item.
| 10 hrs agreement. | Select this shift condition if, by agreement between employee and employer, an employee can work ten ordinary hours in a shift. |
| Meal Allowance - no meal supplied. | Select this shift condition when required to work beyond 6.00 pm or if overtime continues beyond 10.00 pm, an employee will be provided with a 30-minute meal break and paid the meal allowance. |
| TIL Accrual - Overtime. | Select this shift condition if the employee elects to accrue time in lieu rather than be paid overtime for a shift. |
| Toilet cleaning. | Select this shift condition if the employee is engaged for the major portion of a day or shift in cleaning toilets. |
Tags
Employee Tags are specific conditions typically related to the employee’s agreement. These are often conditions negotiated and agreed between the employer and the employee, or unique characteristics of the employee’s role. Payment of these provisions is usually of a recurring and ongoing nature.
| Meal Allowance - no meal supplied. | Select this shift condition when required to work beyond 6.00 pm or if overtime continues beyond 10.00 pm, an employee will be provided with a 30-minute meal break and paid the meal allowance. |
| Laundry. | Assign this tag if an employee is required to perform work determined by the leading hand or supervisor to be of a dirty nature. |
| Leading hand 3–10 employees. | Assign this tag if an employee is assigned leading hand in charge of 3-10 employees. |
| Leading hand 11–20 employees. | Assign this tag if an employee is assigned leading hand in charge of 11-20 employees. |
| Leading hand of more than 20 employees. | Assign this tag if an employee is assigned leading hand in charge of more than 20 employees. |
System limitations
Please note that rules will not be able to interpret or calculate the below clauses due to platform limitations and will require manual intervention.
Clause 19.5 Employees with disabilities
Superannuation contributions for employees with a disability will be either the amount required by clause 19.2 or $15 per week, whichever is the greater.
Clause 21.6(f-g) Time off instead of payment for overtime
(f) If the employee requests at any time, to be paid for overtime covered by an agreement under clause 21.6 but not taken as time off, the employer must pay the employee for the overtime, in the next pay period following the request, at the overtime rate applicable to the overtime when worked.
(g) If time off for overtime that has been worked is not taken within the period of six months mentioned in clause 21.6(e),the employer must pay the employee for the overtime. In the next pay period following those six months, at the overtime rate applicable to the overtime when worked.