If earnings are not showing as expected in a pay run on the Payroll platform, there are several areas you can check for troubleshooting.
Troubleshooting incorrect earnings in a pay run
1. Timesheets interpretation/rule set
If an employee is using timesheets and is attached to a rule set, clicking on the pay conditions applied will show the rules that have been triggered to obtain the current results.
Checking these rules may then assist in ascertaining the issue.
Please refer to this article: Create and manage rule sets.
2. Primary pay category
Check that the employee’s primary pay category is as expected, e.g., if the employee is Permanent, then the Primary pay category should reflect this.
Please refer to this article: How your employee's primary pay category works.
3. Units uniformity
If an employee is on an annual rate (differing from an hourly rate), ensure this is showing as an annual rate across all areas as required.
Here are the different areas to check:
- Pay run defaults screen - pay rate unit.
- Primary pay category
4. Check Timesheet settings if leave has been applied to the pay run
If leave has been applied to the pay run and the hours/gross payment amount does not appear to be correct, you may need to check the timesheet settings for the employee - these settings can impact how leave is applied to a pay run.
Please refer to this article: How the platform behaves when you take leave.