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Set up Two-Factor Authentication (2FA)

Pippa Bennet
Updated
Partner Content Team

When using a username and password to log into your account, you are only using single-factor authentication. The process is open to security threats because it represents a single piece of information a malicious person requires. Two-Factor Authentication provides an additional verification level when logging into your account, making sure that you are the only person who can access your information.

The payroll platform allows you to enable two-factor authentication for your account, which involves verifying either your email account or mobile phone number. If you would prefer not to use your mobile phone number or email address, then you have the option available to enable and use Google Authenticator.

Important

Two-Factor Authentication settings have now been moved to the new Security page under My Account. The old separate Two-Factor Authentication page under My Account will be removed on 15 July 2025.

Getting started

Setup Two-Factor Authentication: Mobile phone number
  1. Click the Account menu.
  2. Click the My Account submenu.
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  3. Click Security.
  4. Under Two-Factor Authentication, click the Add Phone Number button.
  5. Enter your phone number and click the Send Confirmation Code button.
  6. Enter your confirmation code in and click the Confirm button.
Setup Two-Factor Authentication: Google Authenticator
  1. Click the Account menu.
  2. Click the My Account submenu.
    Related__SG__1.jpg
  3. Click Security.
  4. Under Two-Factor Authentication, click the Configure Google Authenticator button.
  5. Scan the QR code using your Google Authenticator app.
  6. Enter your six-digit code that Google Authenticator has generated
  7. Click the Enable button.

Editing data

Change provided mobile phone number
  1. Click the Account menu.
  2. Click the My Account submenu.
    Related__SG__1.jpg
  3. Click Security.
  4. Under Two-Factor Authentication, click the Change Mobile Phone Number button.
  5. Enter your phone number and click the Send Confirmation Code button.
  6. Enter your confirmation code in and click the Confirm button.

Data management

Enable Two-Factor Authentication
  1. Click the Account menu.
  2. Click the My Account submenu.
    Related__SG__1.jpg
  3. Click Security.
  4. Under Two-Factor Authentication, click the Enable button.
  5. Click the Ok button.
Use your recovery code

After enabling 2FA on web, you will get a one-time use Recovery Code, which you can download, print, or copy. In the event that you are unable to retrieve your 2FA code via authentican app or mobile SMS, you can use your Recovery Code. Here is how you can use it:

  1. On the payroll login page, enter your email and password.
  2. Click the Log In button.
  3. Input your Recovery Code in the Enter verification code textbox.
  4. Click the Verify button.
  5. A new Recovery Code will appear, which you can download, print, or copy, and use again in the future if you cannot get your 2FA code via authentication app or mobile SMS.

Removing data

Disable Google Authenticator
  1. Click the Account menu.
  2. Click the My Account submenu.
    Related__SG__1.jpg
  3. Click Security.
  4. Under Two-Factor Authentication, click the Disable Google Authenticator button.
  5. Click the Ok button.
Disable Two-Factor Authentication
  1. Click the Account menu.
  2. Click the My Account submenu.
    Related__SG__1.jpg
  3. Click Security.
  4. Under Two-Factor Authentication, click the Disable button.
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