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Gabriella Adelyne Alicaya

Partner Content Team
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Recent activity by Gabriella Adelyne Alicaya
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  • Partner Dashboard - Brand Events

    1. Brand/Partners (NZ)
    2. Partner Dashboard

    Brand Events is available on the Partner Dashboard. It lets you search for platform activity across all your customer businesses at once. Brand Events is useful for auditing purposes as it shows wh...

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  • Troubleshoot incorrect earnings in a pay run

    1. Pay Runs (NZ)
    2. Earnings

    If earnings are not showing as expected in a pay run on the Payroll platform, there are several areas you can check for troubleshooting.Troubleshooting incorrect earnings in a pay run 1. Timesheet...

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  • The Security Dashboard

    1. Security
    2. Security

    The Payroll Security Dashboard is a centralised page dedicated to managing user security access and two-factor authentication (2FA). These settings used to be under Manage Users. But with the intro...

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  • Submit an account recovery request

    1. Security
    2. Security

    You can submit an Account Recovery Request if you cannot log in to the payroll platform because you cannot verify your 2FA. This may be because you have lost access to your authentication app, or s...

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