When you submit payday filings to the Inland Revenue Department (IRD), you may encounter some issues that will put your submission on a "queued" status for an extended period. This may be due to internet connection drops or lodgement job failures during, for example. A "queued" status indicates that the filing has not been processed as expected, risking late submissions and potentially affecting the accuracy and timeliness of payroll management.
To remedy this, we have developed a feature that allows you to manually reset your payday filing from "queued" to a reset state. This reset button will appear after a 6-hour period allotted for submission. With this feature, you can avoid potential penalties for late filing. It also gets rid of the increased workload in monitoring and manually checking the status of filings.
Getting started
The payday filing status icon of your pay run will turn orange when it has been in a "queued" status for more than six hours. You can see this in the Pay Runs screen for the applicable pay period.
To reset the payday filing lodgement status for this pay run, follow these steps:
- Click the Reports menu.
- Under IRD Reporting, click Payday filing - Employment information.
- Click the ID number of the lodgement you need.
- Click the Reset payday filing button.
Explore related content
- Resolve payday filing issuesThis article lists common validation warnings and errors you may come across when uploading your payday filing to the IRD and how to resolve them.
- Payday Filing: Employee Details Report (IRD)This article walks you through how to provide new and departing employee (and contractor) details to the IRD.