Troubleshoot incorrect earnings in a pay run

If an employee is using timesheets and is attached to a rule set, clicking on the pay conditions applied will show the rules that have been triggered to obtain the current results.

Checking these rules may then assist in ascertaining the issue.

Please refer to this article: Create and manage rule sets.

Check that the employee’s primary pay category is as expected, e.g., if the employee is Permanent, then the Primary pay category should reflect this.

Please refer to this article: How your employee's primary pay category works.

If an employee is on an annual rate (differing from an hourly rate), ensure this is showing as an annual rate across all areas as required.

Here are the different areas to check:

1. Pay run defaults screen - pay rate unit.
   
2. Primary pay category
   

If leave has been applied to the pay run and the hours/gross payment amount does not appear to be correct, you may need to check the timesheet settings for the employee - these settings can impact how leave is applied to a pay run.

Please refer to this article: How the platform behaves when you take leave.