Direct debit to a valid Visa or Mastercard are the only payment options available.
NB: The system will perform a pre-authorisation of £1 to make sure the card is valid, but the credit card won't actually be charged. show in your internet banking as a 'Pending' charge for a couple of days before it disappears.
To view our YouTube video on Subscription click here.
To add, view, edit or update your billing details by following these steps...
Go to the business 'Payroll settings' > 'Subscription' link from the list under the Business Management heading:
If you've already entered your card details, you can check what's been entered.
To add new credit card details click the "Enter Payment Information" button:
You will then be prompted to enter your billing details, the usual credit card details are required.
To change any aspect of your subscription
In order to change credit card details click on 'change billing details' (item 1 in screenshot)
In order to change the email address that you want your invoices sent to on the 1st of each month, click on 'change this' next to the existing email address field (item 2 in screenshot).
In order to change the plan you are using click on 'change' link alongside 'Plan selection' (item 3 in screenshot):
Note: If our payment debit attempts fail your saved credit card information may be removed (credit card companies do this for security reasons). If this happens we'll let you know in an action message on your payroll dashboard and you will be required to re-enter them.
If you're considering changing your plan type - click the 'view other plans' hyperlink below your current selected plan. You will be presented with a screen where you can simply select the plan that you require.
If you have any feedback or questions please contact us via firstname.lastname@example.org