You are able to revoke access to users at a business or white label level. The below information will show you how to do this.
Removing users at a business level
From the partner dashboard home page, type in the name of the relevant business. You'll then need to click on the name, and navigate to the 'user access' link:
The list of users shown are those users that have access to the individual business, and have been added to the 'Manage Users' page.
In order to remove the user's access to the business, click on the 'Revoke' button shown against their name:
Once you remove their access that business will no longer show on their dashboard and they will not receive any notifications relating to it.
Removing users at a white label level
The users within the business maintenance section are users at the business level, so if you are wanting to revoke a users access at the white label level, you need to log into the white label settings, which you can do from the partner dashboard by clicking the white label management tag:
NB: Only users with partner access are able to revoke users from a white label.
Once in the white label settings, click on the 'User Access' link:
You will then see a list of users who have access to the white label. On the right hand side you'll see a 'revoke' option. Click this to remove their access:
You'll also see what users have been classified as payroll champions (meaning they are able to submit support requests), and what users have 2FA set up.
Once you remove their white label access, they will no longer be able to access any business under that white label, unless they have been given access to an individual business. This is done by going into a business and clicking on the Payroll settings > Manage users page.
If you have any questions, please contact your payroll champion, and if needed they can contact us via email@example.com