Accessing your User Account Details and Two-Factor Authentication


If you need to manage your account user name or email address, you can do this by clicking on Payroll Settings -> My account (under the 'Advanced' heading):


The 'My Accounts' page has the following settings:

  • Name;
  • Time Zone;
  • Marketing/Product Updates opt-in;
  • Email Address;
  • Password;
  • API key;
  • Links to Terms and Conditions, Privacy Policy, and Cancellation of Account; and
  • Two-Factor Authentication (explained in detail further below).

Any of the above settings can be amended from this screen. Once you have made any desired changes, simply click the 'Save' button. 


Two-Factor Authentication

Two-factor authentication (2FA) provides an additional layer of security and makes it harder for attackers to gain access to your account. If you are a full access user, it may be essential that you complete the 2FA procedure as a business requirement before you can access your account. You will know that this is the case when you try to log in and see the following screen:


When you are redirected to the "My Account" screen, scroll down to the following 2FA configuration:


To enable 2FA you will need to either confirm your email address and/or add your mobile phone, as follows:

Confirming email address

The email address entered in this field is the email address used for your account. If you need to change this, you must do so from the "Email Address" field at the top of the screen. When you click on "Confirm Email Address" you will be sent a confirmation request via email. Clicking on the link contained in the email will act as confirmation of your email address.

Adding mobile phone  

We do not auto-populate mobile numbers for security reasons. As such, users will always need to enter their number in this section. Once you enter your mobile phone number, click on "Send Confirmation Code". You will be sent a code via sms - this code will need to be entered in the field specified and then click on "Confirm".


Once either or both of the above settings are confirmed, you will notice that the "Enable Two-Factor Authentication" button is activated and can be clicked on. When you do click on the button the following popup will appear:


When you click on "OK", you will be redirected to the main login screen. After you have logged in you will be taken back to the "My Account" screen where you will see that 2FA has been enabled:


Any full access user, restricted user and employee user can choose to opt-in and enable 2FA for their account. To do this follow the same instructions as above.


If you have any questions or feedback, contact us via

Powered by Zendesk